Frequently Asked Questions

Go to app.covenantworks.app and click Sign up. Enter your business email, choose a password (8+ characters), and you're in. If you received an invite link, use that — it pre-fills your email and assigns your tier automatically.

Yes. Sign in with the same email and password on any device. Your data syncs automatically across devices if Firebase cloud sync is connected. Without sync, each device has its own local copy. See the Firebase cloud sync guide.

On the sign-in screen, click Forgot password, enter your email, and you'll receive a reset link within a minute or two. Check your spam folder if it doesn't arrive.

Open the link in your browser. It takes you to the sign-up form with your email pre-filled. Complete sign-up and your account will automatically have the tier the admin assigned you.

Yes. Email john@craftedbydesign.studio and we'll delete your account and all associated data within 5 business days. Self-service account deletion is on the roadmap.

Jobs, inventory, design tools (Image→Engrave, SVG Studio), machine reference lookups, materials library, and production timer — all free, no payment required. You can run a basic shop workflow without ever upgrading.

Invoices with Stripe payment links, Customers (CRM), Tax Center, Expenses & mileage tracking, Quotes, Product Recipes, P&L, Forecasting, Accounting, Exports & Backup, and the AI features (Etsy Builder, Social AI, Product Ideas).

Equipment tracking, Maintenance logs, Defect tracking, Grants database + AI writer, Military orders module, Markets tracker, Bank import, Document vault, Chart of accounts, Atomm integration, Faith & Mission tools, and Analytics.

Click any locked tab in the app and select Upgrade now. This opens a secure Stripe checkout. You'll have instant access as soon as payment processes.

Yes. Go to your account settings and click Manage billing to access the Stripe Customer Portal. Your access remains active through the end of the paid billing period.

We offer a full refund within 7 days of your first charge if you're not satisfied. After that, refunds are at our discretion. Email john@craftedbydesign.studio — we're reasonable people.

We're a veteran-owned business and we support the community. Email us about any veteran discount programs we have running.

By default, all data is stored locally in your browser — nothing is sent to any server. If you connect Firebase cloud sync, your data is also backed up to Google's Firebase infrastructure. See our Privacy Policy.

No. Your business data is yours. We do not sell, share, or analyze your individual business data. AI features send specific prompts to Anthropic's Claude API, but no personally identifiable customer data is included unless you type it yourself.

You provide your own Firebase project credentials (Project ID and Web API Key). Your data syncs to your Firebase project — not ours. We never have direct access to your synced data. Setup instructions are in Exports & Backup → Firebase setup guide inside the app.

Yes — go to Exports & Backup (Premium). Export CSV files for jobs, invoices, expenses, mileage, inventory, and customers, or download a full JSON backup of all app data.

Your data is never deleted when you cancel. You drop back to the free tier and keep all your historical records. Your data stays in local storage until you clear your browser. If you used Firebase sync, your data remains in your Firebase project indefinitely.

Machine dropdowns populate from your Equipment list. Go to Equipment and add your machines — they'll appear everywhere immediately (maintenance logs, defect records, material library, export buttons).

Go to Home → My Business. Fill in your business name, contact info, rates, and the AI context field. This data appears on every invoice, COA, and AI-generated document you produce.

Go to Invoices, open any completed invoice, and click Generate COA. Your business name, owner name, location, and any veteran-owned badge are pulled from your business profile automatically.

Yes. Go to Jobs → Order Form tab. Share the link with customers — they fill in their order details and it flows directly into your jobs queue.

Go to Home → My Business → Customize workspace. Check any nav group you want to hide (Shop, Design, Growth, Data, Orders, or Money) and click Save changes. The group disappears from your sidebar immediately. Uncheck and save to bring it back any time.

Go to Home → My Business → App mode and select Business. This hides laser-specific tools (Materials, Machine Ref, Design Studio, Recipes, etc.) and keeps the core business tools: Jobs, Invoices, Customers, Expenses, Tax, Finance, and Grants. You can fine-tune further with Customize workspace.

Create an invoice, add your line items, and click Save & generate payment link. Share the Stripe-powered URL with your customer. When they pay, the invoice is marked paid automatically.

No. Stripe payments are handled through the app. Your payout goes directly to your bank account on file during the payment setup flow.

All major credit and debit cards (Visa, Mastercard, AmEx, Discover). Apple Pay and Google Pay are enabled on compatible devices automatically.

Stripe typically transfers funds within 2 business days after a successful payment. Your first payout may take up to 7 days as Stripe verifies your account.

Your business name and contact on payment pages come from your My Business profile. Update your profile, then delete and recreate the invoice to pick up the new info.

Jobs are custom one-off orders — made-to-order, bespoke. Products are catalog items you sell repeatedly (the same tumbler, the same PDF guide, the same template). Use Jobs for "make me a custom sign." Use Products for "I sell this same item 10 times a week."

Go to Products → Catalog tab → fill in name, SKU, price, type (physical or digital), and platform → click Add product. Once in your catalog, log sales against it in seconds from the Sales tab.

Go to Products → Platforms → Shopify → click Generate webhook URL. Paste that URL into your Shopify Admin (Settings → Notifications → Webhooks, event: Order creation, format: JSON). New Shopify orders automatically appear in Products → Sales after your next cloud sync. Your Shopify store is completely unchanged — Covenant Works only receives order data.

In Products → Platforms → Stripe Revenue Sync, paste a Stripe Restricted Key (read-only). Covenant Works pulls your active subscription tiers, subscriber counts, and recent charges directly from your Stripe account. Your payment flow and customer access grants are completely untouched — we only read the data.

In your Stripe Dashboard: Developers → API keys → Create restricted key → enable Charges: Read and Subscriptions: Read → copy the key (starts with rk_live_). This gives Covenant Works read-only access to specific data only — your existing Stripe setup is not affected.

Recurring revenue is income that repeats on a schedule — monthly subscriptions, annual licenses, retainer clients. Go to Finance → P&L tab → Recurring Revenue Streams → add a description, amount, interval, and subscriber count. The monthly equivalent flows into your P&L automatically. Or connect your Stripe account to pull it in automatically.

Log an expense normally (Expenses tab), then check the Recurring checkbox and choose an interval (Monthly/Quarterly/Annual). Recurring expenses appear grouped at the top of your expense list with a monthly total so you can see your subscription overhead at a glance.

AI features require Premium or Pro. If you've upgraded and they still don't respond, make sure your My Business profile and AI context field are filled in — a completely empty context can sometimes cause unexpected output.

Fill out the AI context field in My Business. Describe your specialties, machines, target customers, typical products, and tone of voice. Every AI feature reads this field. The difference between a blank context and a well-written one is dramatic.

AI chat prompts are sent to Anthropic's Claude API and are subject to Anthropic's data usage policies. We do not store your chat history on our servers. Conversation history exists only in your browser for the current session.

Machine settings are AI-generated estimates — a solid starting point, not guaranteed values. Always run test burns on scrap material and adjust. Settings are cached for 7 days; repeat lookups are instant.

Chrome, Edge, Firefox, and Safari — all current versions. Chrome is recommended. Internet Explorer is not supported.

The web app works on mobile browsers. On Android and iOS (Safari), you can add it to your home screen as a PWA — it behaves like a native app with an icon and full-screen view. A dedicated iOS/Android app is on the roadmap.

Yes — a Windows desktop app (Electron) is in beta. Contact us if you're interested in testing it.

Core features work offline — your data is in local storage. AI features, invoice payment link generation, and Firebase sync require an internet connection.

Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) to clear the service worker cache. If that doesn't help, clear your browser's site data for app.covenantworks.app and reload.

Click the feedback button in the bottom-right corner of the app. Describe what you were doing and what happened. It goes directly to us — typically triaged within 1 business day.

Same as bug reports — use the feedback button in the app. We track every request. If multiple users ask for the same thing, it moves up the queue.

Email john@craftedbydesign.studio — typical response within 1 business day.